Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions and exceptions outlined below.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging, with all tags, certificates, documentation, and accessories included where applicable. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@pirlant.com before sending your item back. Once your return request has been reviewed and accepted, we will provide you with return instructions and the applicable return address.

Items sent back to us without first requesting and receiving return authorization may not be accepted.

You can always contact us with any return-related questions at support@pirlant.com or via WhatsApp at +90 530 875 90 50.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive an incorrect item. We will review the issue and work with you to provide an appropriate resolution.

Exceptions / non-returnable items

Certain products may not be eligible for return, including custom-made, personalized, engraved, resized, specially modified, or made-to-order items where applicable.

For hygiene, safety, or product-integrity reasons, certain products may also be subject to additional return restrictions where permitted by applicable law.

Please contact us at support@pirlant.com if you have questions regarding the return eligibility of a specific product.

Gift cards are non-returnable.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

Exchanges

If you would like a different item, size, or variation, please contact our customer support team. In many cases, the fastest option is to return the eligible item and place a new order once the return has been accepted.

European Union right of withdrawal

If your order is delivered to a country where a statutory right of withdrawal applies, including eligible orders delivered within the European Union, you may have the right to cancel or return your purchase within 14 days without providing a reason, subject to applicable law and statutory exceptions.

Returned items must be in the same condition in which they were received, unworn and unused, with original packaging, tags, certificates, documentation, and accessories where applicable.

Custom-made, personalized, engraved, resized, or otherwise clearly customized products may be excluded from the statutory right of withdrawal where permitted by applicable law.

Return shipping

For standard eligible returns, customers are responsible for arranging and paying for return shipping.

If an item is confirmed to be defective, damaged, or incorrectly supplied, Pirlant Global will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Please contact us at support@pirlant.com before returning any item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

For orders subject to mandatory consumer protection rules, refunds will be processed within the time limits required by applicable law.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@pirlant.com.